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Sales Order Missing

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Greenegrape View Drop Down
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    Posted: 05 Aug 2015 at 2:51pm
Hello

I created a sales order and shipped the items but then I went back in and saw some items missing, I added them again and shipped them again.  Now I realized that I shipped some of the items twice so the customer is getting the same things twice.  But I cannot actually see the line 1 - 32 only the new items that I added which were exactly a few things I entered before.  I only realized that as I have a overage of shipped items compare to the deposits.

Please help me fix it.

Thank you
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Debra View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Debra Quote  Post ReplyReply Direct Link To This Post Posted: 10 Aug 2015 at 11:26am
You can only fix it by adding correcting transactions such as receive inventory back, adding a "credit line item" to the invoice. 
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Greenegrape View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greenegrape Quote  Post ReplyReply Direct Link To This Post Posted: 12 Aug 2015 at 8:19am
Thank you for your help, but I cannot see the items to know which items exactly, I need to return.  How can I retrieve those missing lines so I can correct it.  

What do you mean by adding a credit line item, - would this reduce the amount sent.

Thank you
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