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Installation issue |
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kwong 
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Joined: 27 May 2013 Location: USA Points: 2 |
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 Topic: Installation issuePosted: 27 May 2013 at 10:51pm |
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Hi-- I am having trouble installing the software on Windows 7. I keep getting a pop up ,after I extract the software, that says "Could not access network location \\psf\Home\Documents."Additionally, my computer is a 64bit machine; I don't know if that could have something to do with it.
If anyone has had the same issue or thinks they have solution, please pass it on. thanks |
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Debra
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Joined: 22 Aug 2011 Points: 566 |
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Posted: 28 May 2013 at 7:28am |
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\\psf\home\documents is not Almyta network location. Does PSF sound familiar to you? Is it your server? At what exact point the problem happens? As I understand, after you extract the package, but before you can run the installation, right? Win 7, 64-bit is fine. |
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kwong
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Joined: 27 May 2013 Location: USA Points: 2 |
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Posted: 29 May 2013 at 1:21am |
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Exactly, the alert happens right after extraction and before it installs. In other words, it never gets to installs. And, I am not clear what psf is in relation to a server. I don't have a dedicated server nor am I interacting with a server in regards to this software.
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Debra
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Posted: 03 Jun 2013 at 10:28am |
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I do not believe, it is our package. Do you remember where you downloaded this package from and what is the file name? |
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