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Invoice Shipped Quantity Is Wrong

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IvanO View Drop Down

Joined: 02 Feb 2019
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    Posted: 02 Feb 2019 at 9:40am
I've installed ACS in a customer's store. Yesterday, we found something intriguing. I opened Orders Tab>Sales and Shipping>Order Details. Then I set the Status to None, and entered the record # (S000556) 

The order in particular had been shipped already. In the Line Items tab, both the 'Units' and the 'Shipped' column were equal, meaning everything was shipped. This is correct. However, if I select Print>Sales Invoice> Preview, the shipped amounts and Extension for Line Items 4-7 are wrong. I exported the Sales Invoice to Excel. All of the columns regarding quantity were correct. I looked in the Inventory Negative Adjustments, Packing Slips, and the quantities there were correct. I'm at a loss to figure out what is going on here.  Folowing (in order) are the Line Item list, Sales Invoice print preview, and the Packing Slip Print Preview.
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